Who is responsible for your data?
Green Pioneer Ltd is the data controller for Green Pioneer, A Slice of Green and ReSpiin retail websites. Contact details below:
Unit 1, Netherstreet Farm
Wiltshire SN15 2DS
Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
What data do we collect?
The only information we collect about you is that given when you register with our site or place an order as a guest. This information is requested to offer full and efficient customer service - to ensure we can get the order you placed with us to the intended location in a timely manner. We will also use it to refer to if you contact us by telephone, email or through social media asking for an update about your order.
Will we share your data with anyone else?
It is our policy not to sell or pass any of the information we collect to any other organisations except for when it is required by any delivery services that have been requested such as DHL and other courier companies or The Royal Mail. The only data shared is that which is relevant to the delivery of your order, and this data is protected by the privacy policies of the companies involved.
Will we transfer your data outside of the European Union?
We would only transfer data to a company outside of the EU if you have especially asked for delivery to be made to a recipient in a country outside of the UK. This would be to a third party delivery company. Please note we only use reputable delivery firms with strong data protection policies.
Will we contact you for anything other than about our order?
We will never contact you about anything other than an order you have placed unless you have opted into our newsletters. We include the option to sign up for email newsletters on the home page of our sites, and also after you have placed an order with us. We will never automatically opt you into any newsletter subscription. You will need to visit our signup form (on the marketing automation platform we use - Klaviyo) to enter your email address, and then confirm by email you would like to be opted in.
How do we make sure your payment details are secure?
Credit/Debit card details are collected securely by our payment processors Shopify Payments and PayPal and never held on our site. You can see their Privacy Policies here: https://www.shopify.com/legal/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
How do we store your data for and how long do we keep it for?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your personal data that has been provided when you order will stay on our website back office which is hosted on secure server. This data will be able to be accessed by you when you login to your account (if you have created one) so you can see any past orders.
If you would like us to delete your order history at any time please contact email@example.com and we will action that within seven working days.
We keep printed copies of orders for one month in a locked cabinet in our office. This includes details such as who packed each order, what items were ticked off when preparing an order, and any other relevant information that we felt was necessary to note onto the order when packing it. We believe it is important to keep this information for one month to be able to answer any queries you may raise, and also ensure we can review any issues that arise to offer the highest possible customer service level. After 1 month we will destroy the printed paperwork through a third party secure shredding service.
What are your rights in relation to the processing and storage of your personal data?
You have the right to request access to your personal data at any time and also the right to request the amendment or deletion of your personal data.
You can do this by emailing firstname.lastname@example.org or calling us on +44 1380 820008.
Cookies are small data files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third party cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook or Twitter. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
Links to other websites within our own website:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
This policy is effective from 25th May 2018.
A hard copy of the policy is available from:
Data Protection Manager
Green Pioneer Ltd
Unit 1, Netherstreet Farm
Wiltshire SN15 2DS
Any revised policy will apply only to data collected after the new policy comes into effect.